FREE Worldwide Delivery!

FREQUENTLY ASKED QUESTIONS

 

What’s the turnaround time to have a bobblehead doll made?

Our standard turnaround time to have a pre-made body bobblehead made is four weeks.  If you would like a full custom made bobblehead, the standard turnaround time can be up to 6 weeks.

If you would like your bobblehead completed sooner than this, we can do this for an additional fee.

Our time frames are specified below:
⦁ Standard delivery for a pre-made body (4 weeks with proofing) – no additional charge

⦁ Standard delivery for a fully custom made body (6 weeks with proofing) – no additional charge

⦁ Rushed delivery for a pre-made body (3 weeks with proofing) – additional $70

⦁ Rush delivery for a fully custom made body (4 weeks with proofing) – additional $70

Bulk order turnaround times differ to depending on the quantity and complexity of the order. If you wish to place a bulk order, please contact us at admin@bobbleworld.com.au prior to making the order and we will be able to give you an approximate expected turnaround time.

Do you accept other payment besides Paypal?

We use the Paypal platform for processing all payments, however, you do not need to have a Paypal account in order to pay for your order using an accepted credit card.

If you are experiencing difficulties processing your payment, please email us at admin@bobbleworld.com.au

What’s the size of the bobblehead dolls?

Most of our adult bobbleheads are between 15cm and 20cm. The child bobbleheads are generally between 7cm and 13cm. Sizes can vary as the head is hand-made. As the bodies are made from a mould, you cannot specify the size of your completed bobblehead.

The pre-made bodies are moulded and painted and therefore cannot be changed. If you wish to have a different pose to our standard bobblehead bodies on our website, a custom made body can be made for an extra cost.

Please see the section on our website to have a body custom made.

What are the bobblehead dolls made of?

We use only the finest products to make our bobbleheads so they will last for many years to come. We use polyresin which is stronger and more durable than other products on the market. Polyresin can also be painted after it has been baked for a better, brighter and consistent finish.

Our artists hand make the sculpture of the head. Changes can then be made to suit your satisfaction once the initial sculpture of the head has been completed.

Does the head bobble?

Yes, of course. Our bobbleheads all have heads that bobble. Some other websites you may come across charge an extra fee for a bobbling head.

However, it is recommended that you send photos of the person with their hair up. Long hair may affect the bobbling of the head as the movement of the head may be restricted since the hair may touch the shoulders or body of the statue.

What’s a Decal?

Whenever you would like to have a logo or special symbol on your bobblehead, we will print this onto a decal and stick it on the bobblehead body. All you need to do is to send us a clear picture of what you would like and where you want it placed.

Shopping

What if I can’t choose the right skin/hair colour of the person?

No worries, just choose the similar colours and leave your message on the “special comment and instruction” box, the artists will make the colour as per your instructions and photos. It may be difficult for the artist to get the exact colour you are asking for, but they will do their best to get it perfect for you.

What if my photos are too big to upload?

In this case, please skip the uploading step and email your photos to admin@bobbleworld.com.au

How many photos do I have to send?

One front view, side view and back of head photo are preferable. If there are not that many photos available, only a clear front view photo will be good to go. However, it will be difficult for our artist to get the hairstyle correct. If you would like a special hairstyle, we will definitely need a photo of the hairstyle you would like.

It is recommended that you send photos of the person with their hair up. Long hair may affect the bobbling of the head as the movement of the head may be restricted since the hair may touch the shoulders or body of the statue.

I have some special requests on my order

If you have any special requests for your order, please feel free to write them down on the “Additional Instructions” or “Order Notes” section during the checkout. Once we receive your order, we will be able to let you know if your request can be done. Please allow 2-3 business days for us to get back to you.

Alternatively, you can email us at admin@bobbleworld.com.au prior to placing your order to ask if your special request is possible or will be an extra cost.

Can I pay by my credit card?

Sure, you can pay by an accepted credit card via the Paypal platform. It’s easy and secure. You do not need to have a Paypal account to pay by credit card.

Bobblehead Customisation

Can I change the uniform / jersey colour of the sport bobbleheads?

Yes, you sure can. We would just need you to email us a picture (front and back) of the team uniform / jersey you would like us to use, our artist will then paint the bobblehead body in these colours.

Please indicate this in the “Additional Instructions” box when you process the order.

Please also let us know if you would like a name on the back as this can also be done at an additional cost of only $5.

Can I add an accessory to the bobblehead?

Yes, please write this in the “Additional Instructions” section and email us a photo for reference to admin@bobbleworld.com.au. Small items like a book, glasses and hats will be free, providing the request is included with the original photo or order you send us.

If you have large items (for example car, bike, horse, dog) to be included in a fully custom made bobblehead along with a single or couple, this will be at an additional cost. Please email us for a quote prior to placing your order.

If items are requested after the order has been processed, there will be an additional charge to add these to your bobblehead doll.

Can I design the bobblehead from head to toe?

Yes you certainly can. We have an option on our website called “Fully Custom Made” where you can design your own custom made bobblehead from head to toe.

You will need to provide us with the following photos:
⦁ Front and side view of the face, a back view is also preferred if possible
⦁ Front and back view of the clothing (close up photo of any logos or special symbols to be added to the clothing)
⦁ Front and back view of the particular stance of how you would like the bobblehead body made
⦁ Any special hand gestures you would like

If you have large items (for example car, bike, horse, dog) to be included in a fully custom made bobblehead along with a single or couple, this will be at an additional cost. Please email us for a quote prior to placing your order.

Can you make another expression instead of smiling?

Yes, please send us a photo of the expression you would like and our artist will make the face with the requested expression.

The expression in the front-on photo should be exactly how you are wanting it to be replicated on your bobblehead. These photos are all our artists have to work with, so the better the photos, the better the reproduction.

Proofing

How many proofs I will receive and can I make changes to the proof?

We offer two free changes at different stages of the bobblehead making process. It is important that you are happy with the bobblehead at each stage as we cannot go back and make changes once you have approved that particular stage.

Once the head has been hand made by our artist, we will email you a proof for you to check and approve this. If you would like changes to be made (for example, changing the shape of the nose or lips), these will be completed and a photo of the head will be emailed again for approval.

When you have approved this stage, our artist will then go ahead and paint the head and email this to you for approval. If you would like changes made, these will be completed and emailed to you until you are completely satisfied with the final product.

Once the approval of the head has been received, the body will then be painted and the completed bobblehead will be emailed to you for the final approval.

It is extremely important that you get back to us within 24 (or sooner) at each proofing stage. Your completed bobblehead may be delayed if you do not get back to us within this time period. If this is the case, we cannot guarantee that you will receive your completed bobblehead within the requested time period.

It is recommended that you send photos of the person with their hair up. Long hair may affect the bobbling of the head as the movement of the head may be restricted since the hair may touch the shoulders or body of the statue.

The expression in the front-on photo should be exactly how you are wanting it to be replicated on your bobblehead. These photos are all our artists have to work with, so the better the photos, the better the reproduction.

Please remember, the custom made bobblehead should resemble the persons head as a caricature, not an exact replica of the face.

Shipment

Where can you ship to?

We are able to ship your completed bobblehead Worldwide. We use the efficient logistic service from Australia Post, Fastway or DHL so we ship items worldwide easily.

How long is the shipping time?

This will depend on your location. Normally within Australia and New Zealand, the shipping time is 2-8 business days, depending on your location. Logistic speed may slow down 1-2 days during the peak Christmas times (Dec 10th – Dec 25th).

It is extremely important that you get back to us within 24 (or sooner) at each proofing stage. Your completed bobblehead may be delayed if you do not get back to us within this time period. If this is the case, we cannot guarantee that you will receive your completed bobblehead within the requested time period.

Unfortunately, there can also be unexpected delays with the postal service or freight company that will be out of our control. If this happens, we will not be held liable for any late parcels received. However, we will always endeavour to advise you if we believe there will be any delays outside of our control.

Can I combine the shipment if I place multiple orders?

Yes, just email us with your order details and we will pack and ship the items in the same package.

What if the bobblehead doll is broken when it arrives?

We package each bobblehead carefully in custom shaped Styrofoam in a secure box, therefore we have a very low rate of breakage.

packing-pic-1500px-wide

However, if this event does happen, we will provide you with a replacement doll free of charge. If the parcel looks damaged at time of delivery, we ask customers to open the parcels in the presence of the person delivering them.

Please email us with your details and photos immediately if your bobblehead is received damaged. A replacement will be shipped to you within 15-21 business days of receiving the required information and documentation.

Pricing & Discount

What’s the price of a bobblehead?

The price of single bobblehead with a pre-made body starts at $129 and couple bobbleheads with a pre-made body start at $229.

If you would like to have the full body custom made, the prices start at $169 for a single person and $269 for a couple. If you have large items (for example car, bike, horse, dog) to be included in a fully custom made bobblehead along with a single or couple, this will be at an additional cost. Please email us for a quote prior to placing your order.

Can I get a discount for bulk order?

If you would like the head to be the same for each bobblehead body you order, then yes, we can offer you with a bulk discount price for 2 or more bobblehead dolls.

However, if you have multiple heads that you would like to have made, we are unable to offer a discount when you purchase one body per head.

Please see our bulk discounts on each page when you select a body on our website. All you need to do is list the codes of the additional bodies you would like in the box provided and the total quantity ordered for the discount to automatically be applied at checkout.

Please email us at admin@bobbleworld.com.au if you would like to ask any questions regarding this or to get a price for a bulk discount for 100 or more bobbleheads with the same head.